Terms and Conditions

Orders

We can process credit card orders securely online. Online orders received on a working day are processed within 1 working day. Orders received Friday, Saturday, Sunday or on Public Holidays will be dispatched the following working day.

Orders received between 18th December – 6th January will be dispatched on the 7th January when couriers commence after the holiday period, however we will endeavour to do what we can if your order is urgent.

Returns Policy

• All goods carry a money back guarantee available by contacting us at Spik and Span.
• Goods returned for credit must be sent back at the purchaser’s cost for refund.
• Refund of product does not include freight charged at order point.
• If goods are not received by courier we will replace them and resolve the lost item issue with our courier company.

Subscriber Winning Entry each month:

T&Cs 1 x 5L Spik and Span Moss Mould and Lichen ORIGINAL will be sent to one new/unique Spik and Span subscriber each month. Delivery available to NZ mainland addresses only. You cannot win more than once (sorry!). 

Spik and Span Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.spikandspan.co.nz (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns), retargeting.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Windcave to power our online store–you can read more about how Windcave uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. This may include remarking or targeted advertising.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
Mailchimp Unsubscribe button within marketing emails.
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@spikandspan.co.nz or by mail using the details provided below:

Leddra Enterprises T/A Spik and Span

19 Rauta Way, Auckland, AUK, 0800, New Zealand

This Web site does request personal information and collects information that personally identifies you or allows you to be personally contacted outside this website.

All information is used by the owner or it’s distributors only.

This information is kept strictly confidential within this website, and maintained in our databases for reference and to disperse relevant information about completed orders, product updates, newsletter subscriptions and Item specials only.

We do not share any personal information with any other third parties nor do we use any such personal information for any other purposes.