Terms and Conditions

Orders

We can process credit card orders securely online. Online orders received on a working day are processed within 1 working day. Orders received Friday, Saturday, Sunday or on Public Holidays will be dispatched the following working day.

Returns Policy

• All goods carry a money back guarantee available by contacting us at Spik and Span.
• Goods returned for credit must be sent back at the purchaser’s cost for refund.
• Refund of product does not include freight charged at order point.
• If goods are not received by courier we will replace them and resolve the lost item issue with our courier company.

Personal Information:

This Web site does request personal information and collects information that personally identifies you or allows you to be personally contacted outside this website.

All information is used by the owner or it’s distributors only.

This information is kept strictly confidential within this website, and maintained in our databases for reference and to disperse relevant information about completed orders, product updates, newsletter subscriptions and Item specials only.

We do not share any personal information with any other third parties nor do we use any such personal information for any other purposes.

Cookies:

This website uses cookies that keep track of ordered items.

They are used so that we can maintain a list of items ordered, they are also used to improve the user experience. These cookies are not used for any other purpose.

Mailing Lists:

This website may maintain subscription mailing lists.

These are completely opt-in / opt – out un-subscription if desired and completely up to you if you choose to receive them or not and are not passed on to any third party agencies. We do not divulge ourselves with any spam agencies or organisations at all, please note that spamming is illegal now in most western countries and may be reported to their local ISP’s and Authorities.

Anti-Spam Policy:

It is the policy of this site to fight spam in any way available, including but not limited to: Posting, forwarding and publicly displaying the spam offenders, sending copies to any and all postmasters involved, sending copies to any and all persons listed as administrative, technical, and billing contact according to the current WHOIS database for the offending site(s), sending copies to upstream providers, blocking individual known spammers and blocking entire offending domains. Fraudulent and/or deceptive e-mail will be forwarded to Multiple Anti spam and Law enforcement Agencies, ISP’s, also the NZ Serious Fraud Office, Federal & National Trade Commissions for investigation and possible legal action.

The policy is updated occasionally but the changes will not reduce the privacy protection of our visitors. If there are changes made in the future the changes will not affect information already collected.

Contacting the Web Site:

If you have any questions about this policy and privacy statement, the practices of this site, or your dealings with this Website, Please contact us by using emailing us at info@spikanspan.co.nz

Security:

Your payment is processed through Windcave. Windcave secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. Leddra Enterprises T/a Spik and Span will not store or transfer any of your credit card information. All data is transferred using Windcave secure servers.

Proudly NZ Owned and Operated