Terms and Conditions
Orders
We can process credit card orders over the phone. We can also send an invoice for goods to be paid by cheque or direct debit. Online orders are processed same day
Returns Policy
- All goods carry a money back guarantee available by contacting us at Spik and Span.
- Goods returned for credit must be sent back at the
purchasers cost forrefund . - Refund of
product does not include freight charged at order point. - If goods are not received by courier we will replace them and resolve the lost item issue with our courier company.
Personal Information:
This Web site does request personal information and collects information that personally identifies you or allows you to be personally contacted outside this website.
All information is used by the owner or it’s distributors only.
This information is kept strictly confidential within this website, and maintained in our databases for reference and to disperse relevant information about completed orders, product updates, newsletter subscriptions and Item specials only.
We do not share any personal information with any other third parties nor do we use any such personal information for any other purposes.
Cookies:
This website uses cookies that keep track of ordered items.
They are used so that we can maintain a list of items ordered, they are also used to improve the user experience. These cookies are not used for any other purpose.
Mailing Lists:
This website may maintain subscription mailing lists.
These are completely opt-in / opt – out un-subscription if desired and completely up to you if you choose to receive them or not and are not passed on to any third party agencies. We don not divulge ourselves with any spam agencies or organisations at all, please note that spamming is illegal now in most western countries and may be reported to their local
Anti-Spam Policy:
It is the policy of this site to fight spam in any way available, including but not limited to: Posting, forwarding and publicly displaying the spam offenders, sending copies to any and all postmasters involved, sending copies to any and all persons listed as administrative, technical, and billing contact according to the current WHOIS database for the offending site(s), sending copies to upstream providers, blocking individual known spammers and blocking entire offending domains. Fraudulent and/or deceptive e-mail will be forwarded to Multiple
The policy is updated occasionally but the changes will not reduce the privacy protection of our visitors. If there are changes made in the future the changes will not affect information already collected.
Contacting the Web Site:
If you have any questions about this policy and privacy statement, the practices of this site, or your dealings with this Website, Please contact us by using the contact us form.
Security:
Your payment is processed through DPS Payment Gateway. DPS secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. KINGFISHER GROVE LIMITED T/a Spik and Span will not store or transfer any of your credit card information. All data is transferred using DPS secure servers.
Proudly NZ Owned and Operated